This is part of a series of articles that walk families through process of working with a home care agency. Additional topics include how to have a conversation with your loved one about home care, reaching out to your peers for support, and choosing between residential options and at-home care. Click here for our full series of articles on home care.

Care management plays a critical role in setting everybody up for success in caregiving relationships — the family, the client, the caregiver, and the agency that employs them.

Trust that has been lost is sometimes beyond repair and will require replacement of a caregiver. Ideally, communication remains consistent and transparent to avoid broken agreements. A Care Manager may be able to offer an opportunity for conversation to mend a damaged relationship and move forward.

There are situations in which having a third neutral party makes an awkward conversation easier to maneuver. Body odor, choice of clothing, or even language used while with a client may cause tension or anxiety for a client who feels unable to address something that is bothersome. A Care Manager is positioned to have these conversations in a productive way with minimal stress to the client, who does not have to be present for the discussion.

This is part of a series of articles that walk families through process of working with a home care agency. Additional topics include how to have a conversation with your loved one about home care, reaching out to your peers for support, and choosing between residential options and at-home care.

Click here for our full series of articles on home care.

About the Author

Karen Faith Gordon specializes in providing support to individuals and families addressing issues of aging. Services provided include mental health counseling, grief counseling, patient advocacy, medical care coordination, real estate and placement guidance to address short and long term care needs, and adaptive yoga for optimal well being.

In a system fraught with bumpy rides, Karen provides guidance, direction, and reassurance to achieve optimal well-being for older adults and those caring for them.

Karen’s ideal client is someone who is facing the challenges of a spouse/parent/loved one who is experiencing cognitive or physical decline. This client seeks guidance and support from a knowledgeable expert to create a plan to address short- and long-term needs.

Her relationships with clients, colleagues, and providers of care reflect years of collaborative effort to achieve best outcomes. She has presented to audiences locally and nationally to educate on topics of care management, affordable health care, and the benefits of yoga and aging.